About this policy
Z and Z Plumbing, a California-licensed plumbing contractor under CSLB number 896116, operates this website and provides plumbing services across the East Bay. This policy explains what information we collect when you contact us or use zandzplumbing.com, what we do with it, and the choices you have.
Information we collect
When you contact us by phone, by web form, or during a service visit, we may collect:
- Your name, phone number, email address, and service address
- A description of the plumbing issue or service you are requesting
- Preferred callback time and any access notes you share with us
- Payment information collected at the time of service by our field-service system
When you visit zandzplumbing.com, our hosting provider and analytics tools collect standard log data such as browser type, device, referring URL, pages viewed, approximate location, and timestamps.
How we use that information
- To schedule, dispatch, and complete plumbing service
- To respond to your questions and provide quotes and follow-up communication
- To send service-related messages, such as appointment confirmations and post-job review requests
- To improve the website and understand how visitors use it
- To comply with legal, tax, and contractor-licensing requirements in California
Tools and service providers
We use a small set of standard business tools to operate. Each one receives only the information it needs:
- Customer relationship management for lead intake and contact records
- Field-service management for dispatch, invoicing, and post-job communication
- Website hosting and analytics for the public site
- Phone and SMS providers for inbound and outbound calls and messages
These providers process information on our behalf and are contractually limited to that purpose. We do not sell personal information.
Your choices
You can ask us to access, correct, or delete the personal information we hold about you by emailing info@zandzplumbing.com or calling (510) 708-4237. We will respond within a reasonable time and may need to verify your identity before acting on a request.
California residents have additional rights under the California Consumer Privacy Act, including the right to know what categories of personal information we have collected, the right to request deletion, and the right not to be discriminated against for exercising these rights.
Children
The website is intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Security
We use reasonable administrative and technical safeguards to protect personal information. No system is perfectly secure, and we cannot guarantee that information transmitted over the internet will be free from unauthorized access.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the “last updated” date at the top of the page. Material changes will be announced on the homepage for a reasonable period.
Contact
Z and Z Plumbing
3057 Teagarden Street, San Leandro, CA 94577
Phone: (510) 708-4237
Email: info@zandzplumbing.com
See also our Terms of Service.